Conversational Intelligence is the ability to communicate in ways that create a shared concept of reality.

Conversational Intelligence is the innate ability in all human beings to connect, engage and navigate with others. It is perhaps the most important intelligence and it improves when “we” do it together. While other types of intelligence are more “I-centric” in nature, Conversational Intelligence is a collaborative effort. We are able to increase the level of Conversational Intelligence in personal relationships, as well as in the teams and organizations we belong to.

Conversations are not always what we think. We grew up believing in a narrow view of conversations, thinking that they are about expressing thoughts, observations and opinions. Many see conversations as “persuasion” or “getting others to think as I think”.
At least 95 percent of our verbal exchanges can be classified as “saying” as in I tell you how it is. The act of “asking” is rare. This also goes for the ability to listen to understand and to listen empathically.

Conversational Intelligence is about bridging the gaps between your reality and mine. As such, it can produce better results and create a framework for improving relationships and partnerships, releasing new energy for growth and transformation. For many, it may be a new concept to think that what we hold in our heads - like our reality - is not necessarily what others see. Each of us maps the world through our experiences. We create meaning and then share it with others.
Conversations provide the tools to talk about what we think and feel and if the conversations are healthy and solid, we will come to see how others see the world and learn to work successfully with them.

In all good relationships, Conversational Intelligence starts with trust.

In this module we will learn what it means to be human. How culture and language shape and define us, the innate skills we have to grow in awareness, to empathise, to communicate, to collaborate and to build strong lasting relationships based on trust. Most importantly, we will come to know what unites us as human being regardless of where we are born, what education we have, or what systems we are brought up in.

Language diversity. When everyone in the room is speaking English but only a one or two are native speakers we can be separated by a common ‘language’. Because we use English words does not mean that they have an Anglo Saxon meaning for me. My concept of ‘respect’ may be vastly different to your concept of respect. Learning to understand linguistic distinctions is an important aspect in being an effect Business Diplomate.

The Power of Languaging – What we do when we speak, the generative nature of language. Language as a human superpower.
Pronunciation and elocution to improve English understanding
 

Emotional intelligence is an aspect of intelligence linked to the ability to recognize, use, understand and consciously manage one’s own and others. It is an essential skill not only for emotional life and the sphere of “private” relationships, but also for work and social activities. We could say that in the often-fraught world of Business Diplomacy it is an essential or core skill. Working and conversing across cultures, languages, political and religious realities where values, needs 

In the virtual sense where we don’t share the same physical space with others, we don’t breathe the same air and many nuances can be lost in communication if we are not aware of it, the ability to know and manage our emotions and also those of others takes on a greater importance.

Therefore, in the virtual world the design and the strategy inherent in our conversations acquire a greater relevance.

Virtual intelligence is the sum of the cognitive abilities necessary to adapt and achieve new learning and the modification of current skills and abilities to the new virtual context.

Post Covid we can no longer rely on the fact that we can jump on a plane and meet people face to face. As such we need to hone new skills and new ways of interacting with our counterparts overseas.

We need to be flexible and resilient, virtual intelligence is all about the ability to be adaptive, to adjust known skills to different environments rather than constantly seeking to adopt new ones.

Ontological cultural intelligence refers to the ability of an individual to function effectively in different cultures that may be national, ethnic, and organizational. Rather than expecting people to master all the norms, values, and practices of the various cultures encountered, ontological cultural intelligence helps leaders develop an overview and repertoire that results in more effective relationships.

The ICO (Ontological Cultural Intelligence) offers a new vision of intercultural business diplomacy by combining the best intercultural models with the observer model inherent in ontological practice that results in a more effective and transformative experience.

Cross-cultural business diplomacy requires a different mindset and toolkit. The pillars of intercultural understanding are language (verbal and non-verbal), implicit and explicit rules, and values. Our family / social context together with our individual experiences and our history shape our vision of the world and create what for us becomes “the truth”, which conditions us in our relationships with others.

• Principles of Foreign Policy
• Global Framework of Foreign Policy
• Foreign Policy making
• Political Economy of Foreign Policy
• Soft Power of Foreign Policy

The ABC’s of business diplomacy. Before moving into contact with business, governments or agencies oversea it is important to understand what underpins foreign policy. Foreign policy consists of a series of strategies that are designed to make friends and in fluence others while safeguard national interests. It sets out to achieve national objectives while at the same time operating in a international arena.

Here we will learn what foreign policy is, how it is arrived at and implemented and how we can use it as a success tool.

In today’s mixed cultural business world, opportunities may happen at any moment, and executives must be prepared to negotiate with an iron hand with a silk glove. Good negotiations are the outcome of good knowledge of cultural and emotional intelligence as well as good Diplomatic negotiation skills. In this program, you’ll learn how to negotiate with Diplomatic tools that not only will help you on the international business but also at your local business opportunities.

Few other courses have the same level of involvement of experienced, high-level diplomats and facilitators with insight real-life experiences in the international ecosystem. You will feel much more confident with your new learning and class practice negociation diplomatic techniques.

Understanding the basics of mediationis an important skill to master in the world of Business Diplomacy. Simply put mediation is assisted negotiation. The role of the mediator is to work with the parties individually or collectively to reach and agreement or to resolve a dispute or misunderstanding. It is an essential skill for a Business Diplomate to hone.

Conflict resolution and mediation process

• Introduction
• Statement of the problem
• Information gathering
• Identification of the problem
• Bargaining
• Settlementt

Mediator role of countries in Foreign Policy
Main disputes in the world

Globalization is the process by which businesses and other organisations stretch beyond their borders, develop influence and start operating internationally.

Understanding what globalization is and how it is effecting the reality of people around the world is another important tool in the BD’s bag of tricks.

Here we will look at the interconnectedness of people and businesses across the globe that is bringing us to the creation of a global culture, the development of a common business language and political and economic integration.

• Government structures
• Countries and the United Nations
• Globalization perspectives
• Global Trends: Politics, Society and Economics
• Transition from Empires to Nation States: Transformations in History 
• Development policy
• Society and Politics 
• Transformation in the world 
• Environmental diplomacy

The Fourth Industrial Revolution represents a fundamental change in the way we live, work and relate to one another. It is a new chapter in human development, enabled by extraordinary technology advances commensurate with those of the first, second and third industrial revolutions. These advances are merging the physical, digital and biological worlds in ways that create both huge promise and potential peril. The speed, breadth and depth of this revolution is forcing us to rethink how countries develop, how organisations create value and even what it means to be human. The Fourth Industrial Revolution is about more than just technology-driven change; it is an opportunity to help everyone, including leaders, policy-makers and people from all income groups and nations, to harness converging technologies in order to create an inclusive, human-centred future. The real opportunity is to look beyond technology, and find ways to give the greatest number of people the ability to positively impact their families, organisations and communities.’

The World Economic Forum
In this module we will look at what tis means for us as Business Diplomates what our roles might be in this emerging world and what opportunities the future might hold for us.

• Emerging new world
• Business ethics
• Digitalisation
• Artificial Intelligence
• Partnering
   

Protocol is a set of rules and procedures based on pragmatic thinking, common sense and good manners. Protocol are there to assist the Diplomate in representing their side, building connection, facilitating relationships and making interactions more predictable. Protocol paves the way in creating a reality where all involved understand what is required of them and where they will feel comfortable with the interactions taking place.

Protocol is essential setting out the rules of the game so that everyone who is playing has the same chance to win.

From this module we will take away:

• The importance of protocol (Getting it right)
• Etiquette
• The rules of courteousness
• Procedure
• Understanding and flexing with multicultural manners (What important and to whom)